Policies
A legal disclaimer
TrustedCare Transport LLC is dedicated to providing safe, reliable, and affordable non-
emergency medical transportation services throughout Colorado. This policy outlines our pricing structure, including charges for transport, waiting time, shared rides, and package deals. Our goal is to maintain transparency and fairness in our billing practices.
Pricing Structure
Service Types and Rates:
- Ambulatory Transport (General): Base Fare $30, $3 per mile, Waiting Time: $20 per hour.
- Ambulatory Transport (Dialysis Trips): Base Fare $40, $3 per mile, Waiting Time: $20 per
hour.
- Specimen/Lab Transport: Base Fare $30, $2 per mile, Handling Fee: $5.
- Long-Distance Medical Transport: Base Fare $125, $2 per mile, Waiting Time: $20 per
hour.
Waiting Time Policy
Individual Transport Waiting Charges:
- If patients are transported individually to their medical appointments, waiting time will be
billed per patient at the rate of $20 per hour.
Shared Ride Waiting Charges:
- When two or more patients are transported together to the same location (e.g., dialysis
center), the waiting time will be charged as one combined fee, not per individual.
- If the patients are transported to different clinics but are close in proximity, waiting time
will be charged separately for each patient upon arrival at their respective destinations.
Group Discount for Shared Waiting:
- To encourage shared rides, a 10% discount on waiting time may apply when both patients
agree to travel together to the same location.
Billing and Invoicing
Invoicing Details:
- All invoices will clearly state the base fare, mileage charges, waiting time, and any
applicable discounts.
- Separate invoices will be issued for each patient when transported individually, even if
rides are scheduled consecutively.
- Group invoices will show combined charges and applicable shared ride discounts.
Payment Methods:
- We accept cash, credit/debit cards, and Medicaid/Medicare where applicable.
- Payment is due at the time of service unless covered by insurance.